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Once an order is shipped, you have a five-day claim policy from receipt of goods (due to the nature of perishable goods).
In order to make a claim you will need the receipt or proof of purchase. which includes the valid order number in which the order was placed. All claims must be made in writing. To start a claim, you can contact us at contact@frontporchpantry.com If your claim is accepted, we will send you an email with details for how your claim is being resolved. In order to make a claim for an order shipped via FedEx, Husky, UPS you must have full insurance.
Gift cards are not refundable. Gift cards cannot be recreated if lost. Our associates do not have access to gift card codes. Gift card codes are treated as cash and cannot be duplicated. Gift cards cannot be applied after an order is submitted and/or confirmed. The recipient of the gift card must redeem the gift card code prior to submitting an order.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. After you contact us, we can evaluate the issue for resolution. All FedEx or third-party shipping claims will be honored only if full insurance is purchased.
Exceptions / non-returnable items
We do not accept the return of perishable products. If your claim is approved, we will replace, issue a gift card, or refund the claim. We cannot accept returns on sale items or gift cards.
Exchanges
Due to the nature of our changing menu, some items are not available for replacement. In this event, a similar item can be substituted.
All sales are final. We do your grocery shopping immediately once your order is placed. Due to the perishable nature of the ingredients, we use, we cannot accept cancellations. To edit your order please contact us at: contact@frontporchpantry.com. Orders cannot be edited after they have routed/processed. Cancellations cannot be made for inclement weather, acts of God, or forces beyond our control.