Front Porch Pantry Frequently Asked Questions 

 

 

Who is Front Porch Pantry?

Front Porch Pantry is a Dallas based online gourmet meal marketplace. Order delicious, fully cooked meals made from scratch. We deliver right to your front porch. Enjoy eating gourmet meals in your home even if you’re too busy to cook or don’t have the time to grocery shop!

Why Front Porch Pantry? 

It is simple! We make your life easier! We do the cooking and deliver it right to your door! Our meals have been created from years of experience, a wide variety of backgrounds, and extraordinary taste buds. We combine our knowledge of nutritional science and culinary excellence to prepare our delicious well-balanced meals. Made only from the freshest ingredients, your weekly selections are prepared, cold-packed and delivered right to your front porch. Order online, receive your weekly selections, heat, and enjoy! What could be easier?We tag our menu: Gluten Free, Low Sodium, Low Fat, Heart Healthy. Although, gluten-free entrees are made with gluten-free ingredients we prepare them in a factory with gluten.
If you have a medical diagnosis requiring a custom diet or you have food allergies, require a gluten-free diet, you should consult your doctor before enjoying our meals.  

Food Allergy Notice:

Though best practices are used when preparing meals, our kitchen environment does contain nuts and gluten so we cannot guarantee the complete absence of allergens. Nutrition does not include sauces, condiment packets, salt, pepper, seasoning packets.

What areas does FPP service?

Currently, we provide meal service to the entire state of Texas. We utilize our FPP drivers, LSO and FedEx to ship. Please select your desired ship date at checkout. Dallas, Plano, Frisco, Denton are delivered same day by our FPP drivers. We try to stretch our local delivery to outlying areas if possible. Please email us @ contact@frontporchpantry.com with any questions.All other locations are shipped via Lone Star Overnight or FedEX 1-2 day (depending on your area) delivery is in a cooler box, delivered before 8:00 PM)
Inclement weather can delay a shipment. LSO will keep orders in the cold chains. Front Porch Pantry is not responsible for inclement weather delays.
An email and/or a text will be sent once the order is on the way.
Shipping charges are calculated based on zip code. Local delivery (Dallas, Frisco, Plano, Carrollton) is free for orders over $75, Our shipping is usually $9.95 for orders over $25 and outside of local zips. All orders under $25 are $19.95

What makes Front Porch Pantry’s menu options special?

We start by hand selecting only the freshest ingredients. We take pride in providing high-quality protein, low-glycemic carbohydrates and heart-healthy menu options. Selected meals are produced using such ingredients as hormone and antibiotic-free, 100% organic, gluten-free, and GMO free.Is the process easy?
Yes, it is simple! Front Porch Pantry will post weekly menus with breakfast, lunch and dinner selections. Our menu changes every Wednesday. Click on each menu item to view portions, descriptions, ingredients, nutritional values and instructions to reheat. Determine what you want and simply add them to your cart!How do I get started?
Ordering your meals is easy! Click on the menu link and add desired items to your cart. When checking out select your ship date and enter your billing and shipping information. When do you change your menu?
We update our menu every week. Top selling menu items remain on the menu every week.  If you order for a ship date further than one week out, some menu items might not be on the weekly menu for your desired ship date. We reserve the right to make a comparable substitution without notice. How far in advance do I place my order?
Place your order early to secure your delivery, our typical order deadline is 12 pm the day prior. We reserve the right for an earlier deadline to maintain a high level of service. The high demand for our service and required logistics may require longer leads times. We delivery locally Monday through Thursday in a cooler tote. LSO delivers Tuesday through Friday in a cooler box. 

When can I expect my meal delivery?

Once your order is confirmed in our system, we will send you a delivery status when routes are scheduled. We strive to delivery all orders before 6:00 P.M. LSO delivers before 8 PMWill my food be frozen?
All items are freshly prepared, packed and delivered in a cooler box with ice packs to ensure freshness. Some soups are delivering slightly frozen for cold packaging.
You need to refrigerate your meals immediately. If you are not at home when the delivery drivers arrives, we offer extra ice packs for sell on our website. 

Will I have to put anything together? 

Front Porch Pantry Meals are fully cooked ready to enjoy! All items are heat and eat! Some menu items are served with sauce or condiments on the side in order to compliment the flavor of the entrée or garnish a sandwich.

What kind of Serving Size can I expect?

At Front Porch Pantry we strive to deliver generous portions. Actual serving size may contain more than 1 serving and up to 2 servings per container.How do I heat my FPP entrée?

How long are my menu items good for?

Perishable items are good for 5-7 days in the refrigerator. Salads should be eaten sooner. Dry items are fresh for up to 30 days or longer. Our meals are made fresh from scratch. We suggest 5 -7 days shelf life, if kept in a refrigerator under 40 degrees Fahrenheit upon arrival.Can

Can I freeze my menu items?

Yes! You can freeze most items, with the exception of salads.How does my order stay cold and fresh during transit?
Our drivers deliver your menu selections in insulated packaging with cold packs that last up to 12-24 hours depending on temperature. You will be notified by email or text when our drivers deliver your box. Your order must be refrigerated upon arrival.

What if I am not satisfied with the quality and taste of my meals?

If you are not completely satisfied we will send you a replacement order or your money will be fully refunded. Contact us at: contact@frontporchpantry.com Refunds can only be issued once an order is fulfilled. All claims must be made within 24 hours. 
Sign up for the Weekly Menu Email
Register for our weekly menu email at the bottom of our home page to receive weekly emails and special offers.

Gift Cards

Give the perfect gift of comfort with a Front Porch Pantry E-Gift Card. Click on over to:  https://frontporchpantry.com/products/gift-card   Use the pull down menu to select increment denominations. Gift cards are not refundable. Gift cards cannot be recreated if lost. Our associates do not have access to Gift card codes. Gift card codes are treated as cash and cannot be duplicated. Gift cards cannot be applied after an order is submitted and/or confirmed. The recipient of the gift card must redeem the gift card code prior to submitting an order. 

Cancelling an order

Orders must be cancelled 48 hours in advance. Please contact us at: contact@frontporchpantry.comEditing your Order
Email contact@frontporchpantry.com to edit your order. Orders must be edited within 48 hours prior to your delivery time.Can I make special requests?
We do our best to accommodate special requests. Please type your special request in the comments section when placing your order. Front Porch Pantry reserves the right to refuse certain requests.Although, many menu items are made with gluten-free ingredients, we are not a gluten-free facility. We cannot ensure that cross contamination will never occur. Our production facility has processes in place to minimize cross contamination, however, we cannot guarantee that cross contamination will not occur.

Return Policy

Refunds can only be issued once an order is fulfilled. All claims must be made within 24 hours. All claims must be sent via email.  Email address is: contact@frontporchpantry.com 

Cancellation Policy

All cancellation requests must be made prior to 24 hours before scheduled delivery. Cancelled orders cannot be reinstated. Email contact@frontporchpantry.com 

Coupons 

We love offering coupons! Our goal is to keep you coming back again and again. All coupons can only be used once per customer. FPP reserves the right to limit one coupon per customer, per email, per delivery location. 

Sustainability

Front Porch Pantry is committed to finding innovative ways to do more with less. We are helping to drive sustainability efforts and build resilience by thinking about our resources in a way that promotes the environment and our community.
Front Porch Pantry’s Cooler Tote is a perfect way to recycle our resources. Participate in our reverse logistics program, promoting global citizenship, and sustainability by recycling your tote and ice packs. Simply leave your tote and ice packs on your porch and our drivers will pick up the totes and ice packs on the next scheduled delivery day. We do not make special trips to pick up totes. Totes are collected on scheduled delivery day only.

Food Allergy?

Food Allergy Notice: Though the best practices are used when preparing meals, our kitchen environment does contain nuts and gluten so we cannot 100% guarantee the complete absence of allergens. Although, many menu items are made with gluten-free ingredients, we are not a gluten-free facility. We cannot ensure that cross contamination will never occur. Our production facility has processes in place to minimize cross contamination however we cannot guarantee that cross contamination will not occur. If you have a medical diagnosis requiring a custom diet or you have food allergies, require a gluten-free diet, you should consult your doctor before enjoying our meals. 

Want to contact us? 

contact@frontporchpantry.com
Front Porch Pantry
2650 Midway Road, Suite 114
Carrollton, TX 75006
(972) 925-0526
 
 
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Your Front Porch Pantry Team!
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